Privacy Policy

This Privacy Policy describes the type of information we collect and how we handle your personal information, with whom we share it, for our services on the Yaya websites, tools, applications, and services. It applies generally to yayaphuket.com website, content and other related websites where this policy appears in the footer of the page.

By visiting yayaphuket.com, you are accepting and consenting to the practices described in this Privacy policy. This Privacy Policy is effective upon acceptance for new users and is otherwise effective on January 22nd, 2013.

1. Information We Collect

We may obtain personal information about you from various sources, including this and other Yaya websites, mobile applications, when you call or e-mail us or communicate with us through social media, or when you participate in events or other promotions. We may also obtain information about you from our parent, affiliate or subsidiary companies, business partners and other third parties.

The types of information we gather

• Information You Give Us:

We receive and store any information you enter on our website or give us in any other way. You provide most such information when you search, buy, post, participate in a contest or questionnaire or communicate with our Customer Relations Team. For example, you provide information when you: search for a product; place an order through yayaphuket.com or one of our third-party sellers; provide information in My Account (and you might have more than one if you have used more than one e-mail address when shopping with us) or your profile; communicate with us by phone, e-mail or otherwise; complete a questionnaire or a contest entry form; compile wish lists or other gift registries, provide and rate reviews; and employ other personal notification services.

As a result of those actions, you might supply us with such information as: your name; address and phone number; PayPal account; people to whom purchases have been dispatched (including addresses and phone numbers); content of reviews and e-mails to us; the personal description in your profile.

• Automatic Information:

When you visit our websites or advertisements and other content served by or on behalf of Yayaphuket.com on other websites, we may collect certain information by automated means, such as cookies. “Cookies” are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as recommended for you, personalized advertisements on other websites and storage of items in your Shopping Basket between visits.

The information we collect and analyze include: the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version; operating system and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as Best Sellers; the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); cookie number; products you viewed or searched for; and any phone number used to call our customer service number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our website for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

• Information from Other Sources :

We might receive information about you from other sources and add it to our account information. Examples of information we receive from other sources include: updated delivery and address information from our carriers or other third-parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, advertising or other services.

2. How We Use the Information We Collect

The information we learn from customers helps us personalize and continually improve your shopping experience at yayaphuket.com. We use the information to:

  • Handle orders
  • Deliver products and services
  • Process, validate, confirm, verify, maintain, deliver and track your purchase
  • Process payments
  • Communicate with you about orders, products, services and promotional offers
  • Enable you to communicate with us through our site, social networks and other interactive media
  • Update our records and generally maintain your accounts with us
  • Display content such as wish lists and customer reviews
  • Recommend merchandise and services that might be of interest to you
  • Respond to your questions and comments and provide customer support
  • Operate, evaluate and improve our platform and the products and services we offer
  • Prevent or detect fraud, unauthorized transactions or abuses of our website
  • Analyze trends and statistics regarding visitors’ use of our sites, mobile applications and social media assets, and the purchases visitors make on our sites
  • Comply with applicable legal requirements and industry standards and our policies

In addition to the data uses described above, we may use the information collected through cookies and other automated means to uniquely identify the electronic shopping basket you may create on our sites and enable you to retrieve shopping baskets you previously created. We may also use cookies to identify and authenticate visitors.

3. Disclosure of Information

We do not sell or otherwise disclose personal information about you, except as described in this Privacy Notice.

We may share the personal information we collect with our parent, affiliate and subsidiary companies, business partners, ad network vendors and their participants, and other third parties for the purposes described in this Privacy Notice, including to communicate with you about products and services, offers, events and promotions that we believe may be of interest to you. We may also share personal information with our service providers who perform services on our behalf. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

We reserve the right to disclose your Collected Information to relevant authorities where we have reason to believe that such disclosure is necessary to identify, contact or bring legal action against someone who may be infringing or threatening to infringe, or who may otherwise be causing injury to or interference with, the title, rights, interests or property of Yayaphuket.com, our Users, customers, partners, other website users or anyone else who could be harmed by such activities.

If we have reason to believe that a User is in breach of the Terms of User Agreement or any other agreement with us, then we reserve the right to make public or otherwise disclose such User’s Collected Information in order to pursue our claim, or prevent further injury to Yaya or others.

Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, whether they are buyers or sellers on our sites or other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. Yaya does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others.

4. Accessing, Reviewing and Changing Your Personal Information

You can see, review and change most of your personal information by signing on to yayaphuket.com. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate. Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Yaya User Agreement, and take other actions otherwise permitted by law.

5. Security

Your information is stored on our servers. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications would always remain private.

Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your Yaya password to anyone. Our personnel will never ask you for your Password in an unsolicited phone call or in an unsolicited e-mail. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify Yaya and change your password.

6. Changes to Privacy Policy

Any changes to this Privacy Policy will be communicated through our posting the amended and restated Privacy Policy on our Site. Our posting the amended and restated Privacy Policy will make such new Privacy Policy immediately effective. You agree that all Collected Information (whether or not collected prior to or after the new policy became effective) will be governed by the newest Privacy Policy then in effect.